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Returns & Exchanges
 Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thestainlesscommunity.ie.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@thestainlesscommunity.ie.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned.
Unfortunately, we cannot accept returns on sale items, gift cards or custom designs.
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Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
 As above, your item must be in the same condition that you received with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
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If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thestainlesscommunity.ie
Customer Reviews
Overall rating: 4.9 / 5 from 111 reviews.
Mounted on my son’s wall with spot lights to set it off. He loves it
The Newcastle United crest was so easy to order, it did take a few weeks to make it across to Western Australia but well worth the wait. Fantastic quality and the perfect size for our gates. Looks super subtle in early morning light but then glows beautifully and stands out in the setting sun. Couldn’t be happier or recommend more highly. Thank you so much Colm!
Excellent piece of metal work, well worth the money, impressed with the personal reply message, would highly recommend this company, thank you so much.
Great piece of work,fits perfectly where l wanted it.
And thank you for the small gesture ( wee bag of sweets lol ).
Well worth it’s it will last for years.
Wasn't sure how it would turn out but it looks brilliant and you can tell its worth it because of the weight of it. Well happy with it and I've ordered another bigger one for outside. Cheers Colm for all your help đź‘Ť
Hi Stainless Community,
Just a quick line to say thanks for sending out my order, great service and really well packaged, but most importantly the product is superb. The Haribo Eggs were a bonus!!!
New Villa Crest is looking great on the office wall.
Ordered 2 Newcastle United badges after seeing a advert on Facebook. Excellent communication throughout the production, answering my queries promptly on the live chat and the quality is fantastic.
Lovely touch with the hand written thank you note and haribo!
Would definitely recommend
The product is fantastic and it’s very sturdy. It’s very well crafted and it looks great. Just give them time to produce it because it’s well worth it.
My husband had spotted The Stainless Community on Facebook and had been looking for an Arsenal crest. Really happy with the purchase and quality of the item. Now hangs pride of place at home.
Absolutely delighted with my purchase from the Stainless Community. The quality and finish of the products was excellent and they look fantastic in my home. Would definitely recommend anyone to check out all the pieces on offer, and I will definitely be purchasing again.
.....detailed specifications by request and inturn delivered a plate of stainless steel cut to precision and was simply perfact and flawless. To add value for money is incredibly as the quality of the stainless steel is grade one, hence this business provided a unique service and quality you will not see any where else. Pure class.
Thank you so much.
